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Create Systems, Not GoalsCommit to a process, not a goal. Don't just set a goal of creating better customer relationships; commit to calling at least two customers a day to ask how you can better serve them. Don't just set a goal of landing new clients; commit to cold-calling at least two leads every day. Commit to a process that leads to a goal, and you're much more likely to achieve that goal. Focus on what you will do, not on what you want to happen. 
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